Introduction
At Eco-Xent, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (ecoxent.com) or place an order with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy. This applies to all customers across Pakistan.
Information We Collect
When you interact with Eco-Xent — whether through our website or WhatsApp — we may collect the following information:
- Full name and contact number for order processing
- Delivery address for shipping purposes
- Order history and product preferences
- WhatsApp chat history related to your orders
- Device and browser information collected automatically when you visit our website
We only collect information that is necessary to fulfil your order and improve your experience with us.
How We Use Your Information
The information we collect is used strictly for the following purposes:
- Processing and confirming your orders
- Arranging delivery and providing tracking updates via WhatsApp
- Responding to your queries and customer service requests
- Sending order confirmations, receipts, and important updates
- Improving our products and website experience
- Sending occasional promotional messages (you may opt out at any time)
We will never use your information for purposes beyond what is described here without your explicit consent.
Information Sharing & Third Parties
Eco-Xent does not sell, trade, or rent your personal information to any third party. Your data may only be shared in the following limited circumstances:
- With courier and delivery partners solely to fulfil your order (name and address only)
- With payment processors if applicable, strictly for transaction purposes
- When required by Pakistani law or a lawful government request
All third-party partners we work with are bound to handle your data responsibly and only for the purpose specified.
Data Storage & Security
We take reasonable precautions to protect your personal data from unauthorised access, misuse, or disclosure:
- Your data is stored securely and accessible only to authorised Eco-Xent team members
- Order and contact information is retained only as long as necessary for business purposes
- We do not store sensitive financial information such as bank or card details
- Our website uses secure connections (HTTPS) to protect data in transit
While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any misuse of your information.
Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience:
- Cookies help us remember your preferences and improve site functionality
- We may use analytics tools (such as Google Analytics) to understand how visitors use our site
- No personally identifiable information is collected through cookies without your consent
- You can disable cookies through your browser settings at any time
WhatsApp Communication
Eco-Xent uses WhatsApp as a primary channel for customer communication and order management. Please note:
- Messages you send us via WhatsApp may be stored to process your order and improve service
- We will not share your WhatsApp number with any third party for marketing purposes
- You may opt out of promotional WhatsApp messages by replying "STOP" at any time
- WhatsApp messages are subject to WhatsApp's own Privacy Policy as well
Your Rights
As a customer of Eco-Xent, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the information we hold about you
- Right to correction — you may ask us to update any inaccurate information
- Right to deletion — you may request that we delete your personal data from our records
- Right to opt out — you may unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us directly via WhatsApp or email.
Children's Privacy
Eco-Xent's website and services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
Changes to This Policy
Eco-Xent reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of Pakistan. Any disputes related to privacy or data handling shall be subject to the jurisdiction of Pakistani courts.
Privacy Concerns? We're Here to Help.
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us. We're available Mon–Sat, 10 AM – 8 PM.