At Eco-Xent, we take great pride in crafting 100% natural, organic herbal products with the highest quality standards. Every order is carefully checked and packed before dispatch. However, if for any reason you are not satisfied with your order, we are here to make it right.
Please read this policy carefully so you understand your rights and our process. If you have any questions, our support team is always ready to help.
You may request a refund or exchange under the following conditions:
We love our customers and always try to be fair. However, we are unable to process a refund or return in the following cases:
The process is simple and quick. Just follow these steps:
Approved refunds will be returned via the same payment method used at the time of purchase, or as agreed upon with our support team.
You may cancel your order before it is dispatched. Once an order has been shipped, it cannot be cancelled — but you may request a return after delivery if it meets our return conditions above.
All Eco-Xent products are made with 100% natural, organic ingredients. However, every person's skin and hair is unique. We strongly recommend performing a patch test before full use of any product, especially if you have sensitive skin or known allergies.
Mild reactions due to individual skin sensitivity are not covered under our return policy. Please consult a dermatologist if you experience any persistent irritation.
Our support team is available 7 days a week. We're happy to help you.